Dear Clients and Customers,
In response to the immiment increased lockdown measures and social distancing rules, the following changes to our operations have been made.
Effective 28th March 2020, we will no longer permit entry into the clinic by clients and customers. All pets will be brought into the clinic by our staff and brought back to you outside when their examination is complete. Communication with staff will be made at a safe distance outside or over the phone.
We will not be taking appointments for routine visits such as vaccination boosters, annual health checks, nail clips etc. If your pet is having injections for arthritis or allergies, this will continue for now.
All payments for services, food and medications will be made over the phone. When you arrive at the clinic to collect your items, please call and we will bring them out to you.
For all medication repeats, please provide a minimum of 48 hours notice. For medications that require special order you may be asked to wait longer. There are currently no supply shortages and orders to our wholesaler are made twice a week. If you would like us to post your medication to you, this can be arranged.
To free up the phone lines, please feel free to request repeat medications or food etc by emailing firstname.lastname@example.org or by facebook messenger. We apologise if you are having trouble reaching us by phone.
We have been informed by the Australian Veterinary Association that vet clinics are officially considered an essential service and we will remain open to continue to support you and care for your pets. If you have any questions at all, please contact us.
We greatly appreciate your understanding and co-operation. Stay safe, stay home and we will get through this together.
St Kilda Veterinary Clinic and Covid- 19
As the COVID 19 situation develops, we have reviewed our current practices and protocols and are taking necessary steps to ensure the wellbeing of our staff, clients and customers.
To minimise the risk of COVID 19 transmission, we will be enforcing the following precautions until further notice.
· Staff will confirm at the time of all bookings if clients/customers are currently showing flu like symptoms or have done so in the last two weeks. If you are currently unwell you will be asked not to enter the premises. If your pet requires veterinary care, please discuss this with our staff and we will make alternate arrangements with you.
· Staff will confirm at the time of all bookings if clients have been overseas or have been in direct contact with any person who has been overseas in the last two weeks. You will be asked not to enter the premises and take heed of all current government recommendations around self-isolation.
· If you are in self-isolation and have any concerns regarding your pet’s health and wellbeing, please let us know. We can offer phone consultations where practicable.
· You will be asked to use hand sanitiser upon entering and exiting the clinic. Face masks will be made available as required.
· To minimise the number of people in both our waiting and consultation rooms, a limit of ONE person per patient will apply.
If your pet is on long term medications of any sort, it is recommended that you ensure you have adequate supply of these for at least a 4 week period. We are in direct contact with our wholesalers regarding supply of all products and will be updated on any supply issues as they arise. There are currently no shortages of medication.
To combat panic buying of pet food, we are limiting purchases of all shelf stock to the following:
· 2 x bags of prescription dry food
· 2 x box of ALL feline pouches
· 8 x ALL canned food
· 2 x Prime 100 rolls
If you would like a supply of pet food, please speak to our staff about our special orders. Orders are placed Monday and Thursday morning and the delivery is made that same afternoon.
We appreciate your understand and co-operation during this time.
Merry Christmas to all of our wonderful clients and customers!
We hope you enjoy time spent with family and friends, furred and feathered! Stay safe and all the very best for the year ahead!
Stem Cell Therapy- Available Now!
Stem cell therapies have been developed to treat a number of conditions in dogs, cats and horses including arthritis, degenerative joint disorders and tendon, ligament and cartilage injuries.
Stem cell therapies have been shown to substantially improve quality of life by reducing inflammation and pain, leading to increased mobility. Treatment is given injection either intra-articular (in the joint) or intravenously (into the vein). Results provided by Magellan Stem Cells report reduced pain and increased mobility in 90% of cases, with results usually within 5 months of the stem cell therapy. Clients of ours report an overwhelmingly positive improvement in their pet’s quality of life.
The cost of stem cell therapy is less than you may expect. The price varies depending on the therapy selected, the size of the patient and any pre-requisite tests required.
If you would like to discuss your pet’s suitability for stem cell therapy, please get in touch to make an appointment with one of our vets. Alternatively, visit www.veterinarystemcells.com.au for more information.
Have You Heard of Openpay?
Openpay allows you to pay for your vet visits and expensive surgical procedures in manageable weekly or fortnightly installments WITHOUT INTEREST!
You can select this payment method for bills of $100 up to $7000. Set up is quick and simple and is easily processed on the spot.
Online Store- Now Available!
Your trusted pet products are now available online through Vets Love Pets! Register online now and received exclusive discounts with "Pet Parent Pricing". Shopping for your pet made easy with fast delivery and huge savings! Simply follow these steps:
1. Visit www.vetslovepets.com.au.
2. Click "Register" and enter in your information.
3. Select St Kilda Veterinary Clinic in the "Vet Practice" field.
4. Start shopping!
***All orders over $49.00 receive FREE SHIPPING!***
Parasite Prevention Program
Do you sometimes lose track of what parasite preventatives you should be giving to your pet and when?
Have you ever forgotten to give your pet their regular parasite prevention on time?
Do you wish there was a more affordable and cost effective way to pay for your pet's parasite prevention?
If you answered "yes" to any of these questions then the Parasite Prevention Program is the solution. This service allows you to pay for your pet's parasite control monthly, spreading out the yearly expense into more manageable installments. Payments are made by direct debit from your nominated bank account or credit card with no lock in contract, meaning you can cancel anytime without penalty!
Your pet's treatment will be sent directly to your door. There is even a discount for multi-pet households! For more information, or to sign up for the PPP service, click on the image below or give us a call!
Our dedicated team is always here for your pets.
Our Veterinary Hospital provides modern, professional and affordable health care for your pets. We aim to make your pet feel at ease in our clinic with a caring and gentle approach to treatment and consultations. Our dedicated staff and leading veterinarians are all passionate about pets and avid animal lovers.
At the St Kilda Veterinary Clinic, you will be fully supported with sound advice first and foremost. We know that helping our clients starts with providing a good understanding of health care issues and treatment options. With good advice and professional recommendations, you will be well equipped to make the best ongoing health care decisions for your pet.
With fully equipped examination rooms, diagnostic machines and pharmaceutical stores we provide on-the-spot assistance for nearly all pet health and medical needs. Take a moment to meet our team and our own pets. We look forward to seeing you and your pet again at the next scheduled visit.
A big part of our local community
Our Veterinary Hospital has been an integral part of our local community for years. In that time, we’ve helped thousands of our clients cats & dogs, rabbits & guinea pigs, birds, horses and even a few snakes. Being so strongly integrated with our local community is important to us and our clients. Our customers know by experience that they can rely on us for sound advice and treatment options and that their pet is in the very best hands with our team.